Complaints/Grievances and Appeals
Click here to submit a student complaint. Atlanta Metropolitan State College is committed to maintaining a student safe and customer friendly environment in which complaints are addressed in a prompt and fair manner. This AMSC Complaints and Appeals webpage provides a place to submit a formal, written complaints. The more information that you can provide, the better the College can serve you. All student complaints/grievances should be initiated by completing and submitting the Student Complaint Form.
AMSC Complaint/Grievance Policy
AMSC General Student Complaint/Grievance
Atlanta Metropolitan State College (AMSC) values feedback from its students and
believes students should be able to discuss problems and express concerns to the
College and free from duress or retaliation. AMSC is committed to providing
students with an avenue to express complaints and to work with College officials
toward amicable resolutions. AMSC believes engaging in this process can also be an
inherently valuable educational experience for students and can help prepare
students to address issues in a professional productive manner after they leave the
This policy applies to Atlanta Metropolitan State College students.
This policy does not apply to complaints that are covered by other applicable
AMSC policies, such as,
- Complaints about sex assault, harassment and/or retaliation are handled in accordance with the AMSC Sexual Misconduct Policy (link below) and corresponding procedures.
- Complaints about student misconduct in violation of AMSC Student Code of Conduct are handled in accordance with the AMSC Student Conduct Policy and corresponding procedures.
This policy does not displace and is not intended to supplant other policies and
procedures applicable to the handling of a student's complaint. For example, a
complaint about a grade should still be handled via the academic grade appeal
process, a financial aid related complaint should still be addressed to the Financial
Aid Office, etc.
General Complaint Procedures
- If an informal resolution of the student's complaint cannot be accomplished,
or if the complaint is about the supervisor or responsible staff member for the
area, the student should Click here to submit a student complaint. The student will required to complete the Student Complaint form, which request information such as the
student's name, ID, contact information, details and a written account of the complaint, as well as a desired
- Upon receipt of a written complaint/grievance, the College official will review the
complaint and contact the student within ten (10) business days to verify
receipt of the grievance, clarify any information provided by the student, and
request any additional information that may be needed from the student for the
College official to fully evaluate the grievance. This also provides the student
with an additional opportunity to provide any and all information he or she
would like considered and to request a meeting with the College official if
they so desire.
- The College official will then undertake efforts to evaluate and investigate the
student's complaint to reach a determination. The College official will
endeavor to expedite and reach a final determination typically no longer than thirty (30) days of receipt of
the student's formal written complaint, although a few circumstances may warrant a
lengthier period of time and the student will be notified of the same.
- The College official will provide the student with a written notification of the
determination and outcome of their grievance. If the student is dissatisfied
with the outcome, he/she may file an appeal at two higher levels: with the supervisor of the staff the complaint is against and with the Provost and Vice President for Student Success.
of the Vice President for the respective Division or designee is final and not
subject to further appeal.
The appeal process is outlined below, depending on the nature of the complaint/grievance.
Sexual Misconduct Complaints (Title IX)
All complaints, including sexual misconduct complaints, which the College refers to as Title IX complaints, should be filed using the link above. Click here for a complete description of the College's policy and procedures regarding sexual misconduct complaints.
Click here for the Grade Appeal process.
Governance Body and Regional Accrediting Agency
Atlanta Metropolitan State College is governed by the
(1) Board of Regents (BOR) of the University of Georgia (USG)
270 Washington Street
Atlanta, GA 30334
and is accredited by the
(2) Southern Association of Colleges and Schools, Commission on Colleges
1866 Southern Lane
Decatur, GA 30033