Grade Appeal Process

If a student believes that he or she has been assigned a grade in error, the student has the right to appeal the grade. The grade appeal process must be initiated in writing by completing and submitting the online Grade Appeal Form located on the College’s website at the link: https://www.atlm.edu/complaints/. Grade appeals must be submitted within nine (9) weeks of the subsequent semester from the time the grade was assigned. All written communication by the student must be made through the student’s ginger email account, assigned by the College. Extenuating and/or mitigating circumstances will considered in reference to the 9-week time limit for submitting grade appeals. The grade appeal process involves the following steps:

Step 1. Within nine weeks of the semester immediately following the assignment of a final grade, a student who wishes to appeal a grade shall do so in writing at the link https://www.atlm.edu/complaints/. The instructor of the class will be notified of the grade appeal by the Dean and/or Coordinator of Student Conduct. An attempt will be made to resolve the grade appeal between the student and the class instructor. The student and instructor must make every effort to resolve the matter and arrive at a mutual consensus, which outcome the instructor will submit in writing.

Step 2. If, after Step 1, a student wishes to further pursue the change of grade, the student must make a written appeal to the appropriate Academic Dean within twenty working days of the written outcome between the instructor and student. Documentation should be submitted by the student to support the appeal.

Step 3. The Dean may meet with the student and instructor individually or jointly to review the student’s appeal and to review any materials needed to form an objective decision and discuss options for resolution.

Step 4. The Dean will make a decision and submit that decision in writing to the faculty member and student within ten (10) working days.

Step 5. If the student wishes to further appeal the decision of the Academic Dean, he or she may seek redress in writing with all supporting documentation to the Provost and Vice President for Student Success. The Provost and Vice President for Student Success will review the student’s original written appeal, supporting documentation, and the decision(s) of the Academic Dean and instructor before rendering a decision.

Step 6. The Provost and Vice President for Student Success will provide a written decision to the student within ten working days. The judgment of the Provost will be considered the final and binding decision on the matter.

*Grade appeals related to eCore classes should be made through the SEADS student portal at the following link: https://ecore.usg.edu/current-students/student-forms-and-withdrawals.