Atlanta Metropolitan State College

About AMSC

Service Excellenceservicefirst

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Mission

We are increasing our efforts to improve our processes, communication, perception and service to students, employees and the community by focusing on the needs of the customer, simplifying processes and using resources efficiently to increase satisfaction, graduation and retention rates.

How do we continue our efforts to focus on the you?

  • Through each and every interaction with students, parents, alumni, AMSC employees, and its other stakeholders, we must choose to make a positive impression on everyone we serve.
  • The quality of service we deliver must meet or exceed our customer's expectation and we must continually strive to create a service-focused culture throughout AMSC to increase student and employee satisfaction and retention.
  • Train our STAR Builders and support their process improvement projects.

Let us know how we are providing SERVICE. To provide your feedback, click on the feedback icon below or use the code reader to scan from your mobile device.:

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Click the following link to nominate an individual employee, team, or process for the customer servuce awards: Nominate Here.


DCTC

 

Click on the following image to access the "Don't Cancel That Class" homepage.

 

"The purpose of education is to create leaders and to keep them as customers"

Deborah Webb, Director - USG Service Excellence and Process Improvement
dwebb@atlm.edu

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AMSC Customer Service Recognitions - Click Here