Atlanta Metropolitan State College

About AMSC

Service Excellenceservicefirst



We are increasing our efforts to improve our processes, communication, perception and service to students, employees and the community by focusing on the needs of the customer, simplifying processes and using resources efficiently to increase satisfaction, graduation and retention rates.

How do we continue our efforts to focus on the you?

  • Through each and every interaction with students, parents, alumni, AMSC employees, and its other stakeholders, we must choose to make a positive impression on everyone we serve.
  • The quality of service we deliver must meet or exceed our customer's expectation and we must continually strive to create a service-focused culture throughout AMSC to increase student and employee satisfaction and retention.
  • Train our STAR Builders and support their process improvement projects.

Let us know how we are providing SERVICE. Click on the feedback icon below:


AMSC Service Excellence and Process Improvement Awards

Employees going over and above to provide outstanding customer service deserve recognition for their efforts. So, nominate any full-time AMSC employee for the AMSC Service Excellence and Process Improvement Awards in the following categories:

"The purpose of education is to create leaders and to keep them as customers"

         Deborah Scott, USG , Director of Service Excellence and Process Improvement